Dematting Policy
In accordance with the Animal Welfare Act 2006, I do not dematt dogs. Your dogs' health and wellbeing is my priority and I will only dematt small areas if I see that your dog has minor matts that will not cause undue stress or discomfort to detangle. The process of dematting a severely matted coat causes unnecessary pain and suffering to a dog and will often leave damaged skin with the associated risk of infection and a thinned coat. Your dogs' coat will be assessed when you arrive for your appointment and we can discuss the options available depending on the coat condition, however if the coat is extremely matted the only option is to shave the matted areas with the clippers and a close blade. You will need to look after your dog's coat between grooms, this is your duty of care towards your dog, and I am always happy to spend time showing you the correct tools and procedures, please ask if you would like advice.
Cancelling your appointment
There are times when a pre-arranged appointment is no longer convenient. Please ensure you give 24 hours notice, excluding Saturdays and Sundays, (so by 9am on Friday for a 9am Monday appointment) of all cancellations to allow time to fill the appointment. Appointments cancelled at shorter notice than this will, except in exceptional circumstances, incur a cancellation fee of £10, which will be payable at your next appointment. If, despite a shorter notice period, I am able to fill the appointment, the cancellation fee will be waived.
Missed appointments
Time has been allocated to groom your dog and failure to attend a pre-arranged appointment will incur a missed appointment fee of £10 which will be payable before further appointments can be made.
In accordance with the Animal Welfare Act 2006, I do not dematt dogs. Your dogs' health and wellbeing is my priority and I will only dematt small areas if I see that your dog has minor matts that will not cause undue stress or discomfort to detangle. The process of dematting a severely matted coat causes unnecessary pain and suffering to a dog and will often leave damaged skin with the associated risk of infection and a thinned coat. Your dogs' coat will be assessed when you arrive for your appointment and we can discuss the options available depending on the coat condition, however if the coat is extremely matted the only option is to shave the matted areas with the clippers and a close blade. You will need to look after your dog's coat between grooms, this is your duty of care towards your dog, and I am always happy to spend time showing you the correct tools and procedures, please ask if you would like advice.
Cancelling your appointment
There are times when a pre-arranged appointment is no longer convenient. Please ensure you give 24 hours notice, excluding Saturdays and Sundays, (so by 9am on Friday for a 9am Monday appointment) of all cancellations to allow time to fill the appointment. Appointments cancelled at shorter notice than this will, except in exceptional circumstances, incur a cancellation fee of £10, which will be payable at your next appointment. If, despite a shorter notice period, I am able to fill the appointment, the cancellation fee will be waived.
Missed appointments
Time has been allocated to groom your dog and failure to attend a pre-arranged appointment will incur a missed appointment fee of £10 which will be payable before further appointments can be made.